©2017 by SCV groups. All rights Reserved.

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中国地区 CUSTOMERS IN CHINA

 

If you're in China, we'd recommend you to switch to our

TAOBAO page ​

联系我们 CONTACT

scvclothing@qq.com 

下单 ORDERING

 

Upon placing an order, a receipt is automatically emailed confirming purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Please note that SCV shall have the right to refuse or cancel any such orders, whether or not your credit card has been charged.

 

If your credit card has already been charged and your order is canceled, SCV shall issue a refund to your credit card account for the amount you paid. SCV cannot guarantee that all items included in the shop are in stock at the time of your order.

If an item is unavailable, the SCV Customer Service team will notify you in a timely manner.

SCV reserves the right to amend content of the site at any time. SCV will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.

SCV reserves the right to cancel any order prior to shipping, should we find an error in pricing.

付款 PAYMENT

 

We accept VISA, MasterCard, American Express, Discover credit card payments as well as PayPal payments.

 

快递 Shipping & Delivery

 

Once your order has shipped you will receive an email confirmation of shipment.

All orders are shipped within 48 hours on weekdays. We are closed on weekends.

Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 2 business days of placing your order, feel free to contact customer service scvclothing@qq.com.

 

United States of America

UPS Ground – $4.95 (Free Shipping for orders over $75)
Delivery is by UPS Ground, and delivery time is between 1-5 business days (California and most western states receive within 1-3 business days). Orders placed to PO Boxes, Military Bases, and U.S. Territories will be shipped via USPS priority mail.

UPS 2nd Day Air – $15.00
UPS 2nd Day Air is guaranteed to be received within 2 business days if the order is placed no later than 9am PST.

 

All Countries except China and United States of America

Standard Delivery is through PPDC via your local post and includes tracking. Delivery time is 1-2 weeks. If you are not home to accept the delivery, your order may be left at your local post office. Express Delivery is by DHL GLOBAL EXPRESS Service. Delivery time is between 3-5 business days. All DHL shipments will require signature upon delivery.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import feels, duties or taxes that are incurred, and the cost of the returning the package to SCV. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.

 

Service Delivery Time & Cost

Standard

  1 – 2 Weeks

  $20.00 (Free for orders over $200 USD)

 

Express

  2 – 4 Business Days

  $45.00

 

 

品质问题/错误商品 DAMAGES/INCORRECT ITEMS

 

If you received a damaged or incorrect item, please contact customer service scvclothing@qq.com immediately.

SCV will provide a free exchange or full refund for defective items when notified within 7 days of receipt, provided the items are unworn, unwashed and with all original tags attached.

 

Returns will be processed within 2-3 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. Original shipping charges are nonrefundable.

 

 

Exchanges and Returns do not include prepaid return labels or refunds for return shipping.

 

退货 Returns 

 

Items purchased at SCV are eligible for a full refund within 30 days of purchase. Items must be unworn, unwashed, with all original tags attached in order to be refunded. Please contact customer service scvclothing@qq.com with your order number and return items. Ship your order to the address provided in the email you receive. Once we have received your return, we will issue a full refund for your original order.

 

Returns will be processed within 2-3 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. Original shipping charges are nonrefundable.

 

换货 Exchanges

 

Within 30 days of purchase, if you would like to make an exchange, we suggest that you place a new order for the size that you need, as we cannot place any items on hold.

 

Request a refund for your original order by contacting customer service scvclothing@qq.com. Please include your previous order number and the new order number. Ship your order to the address provided in the email you receive. Once we have received your return, we will issue a full refund for your original order.